Shopping Online - What you need to know

PRIVACY POLICY

We at Prairie Lane recognise and respect the importance of your privacy. Our policy for the management of personal information is set out below:

A record of your visit logs the following information for statistical purposes - the user's IP address, the date and time of the visit to the website, the pages accessed and documents downloaded, the previous website visited and the type of browser used. No attempt will be made to identify an end user or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider's logs. This information is analysed at the end of each month to determine the sites usage statistics.
Cookies can be used to improve your experience whilst shopping (by remembering what was in your cart between visits). A cookie is a small data file that is sent to and shared with your computer. You can control the use of cookies via the settings on your browser.
Anyone who participates in interactive activities (contests, membership programs, message boards, purchases, newsletter subscriptions, surveys) may be asked to provide information. This information may be used to communicate promotional offers or related information about our company, our partners and relevant third parties. Furthermore that information may be used to design the marketing messages received by the recipients.

The site retains the email address of people who send emails when purchasing products for the purpose of sending a response. They are stored in a secure area within the site database and may be used by Prairie Lane for marketing purposes.

The site also retains an email address of people who join up to the "Newsletter Subscription" for the purpose of sending regular emails. They are stored in a secure area within the site database and may be used for marketing purposes.
Prairie Lane will not disclose your personal information to any third party unless required by law.
Prairie Lane makes the security of your information a priority – information will only be shared within Prairie Lane on a need-to-know basis. All electronic information is stored with password protection.

You should note that there are inherent risks associated with transmission of information via the Internet. You should make your own assessment of the potential risks to the security of your information when making a decision as to whether or not you should utilise this site.

Your credit card payments are processed securely via Paypal express check-out or Shopify Payments Gateway. 

Customers credit card details are not stored by the website only passed to the bank for processing.
If you have any queries regarding our privacy policy please do not hesitate to contact us on shop@prairielane.com.au

PRICE

All pricing is in Australian Dollars (AUD) and includes GST (10%). Pricing may be changed at our discretion and without notice. All credit cards are charged in Australian Dollars.
Typographical Errors: In the event a product is listed at an incorrect price or with incorrect information due to typographical error or due to incorrect information received from our suppliers, Prairie Lane has the right to cancel the order.

REFUND AND EXCHANGE POLICY

Prairie Lane strives to provide you with products that are of a high quality but if for some reason you are unhappy due to the size, colour, or the product just isn’t how you expected then please contact us and we will exchnage the item, or provide you with a store credit, providing the item was not on sale at the time of purchase. Sale items are unable to be exchanged or refunded.

If for some reason beyond our control you receive a damaged parcel (we take great care in providing you with a beautifully wrapped package!) please contact us so that we can discuss appropriate action.

If a product you would like is listed as “out of stock” please contact us and we will endeavour to order it for you or for you to be placed on a list to be one of the first to know when the item is back in stock. In the unlikely event that an item displayed becomes unavailable we will contact you within 48 hours to organize an alternative product, place the item on backorder for you or cancel the order.

If an item is faulty we will happily replace the item or refund the item’s value. Any refunds given will be for the item’s total value and will not include the initial postal charges. Items for refund or exchange will only be accepted if the garment is unworn and unwashed with tags and packaging intact.

To organize an exchange or refund you must contact us within 14 days of receipt of your parcel. You can contact us by email at shop@prairielane.com.au. Once you have notified us place the item in the mail and include a PRE PAID self addressed envelope and we will return the item to you as soon as we receive the original.

The item should then be returned to:

Prairie Lane
PO Box 619
Bowral NSW 2576

DELIVERY

All orders over $50 receive FREE SHIPPING within Australia.

Shipping for orders under $50 is only $5.95.

International Shipping is $42 which includes a registered parcel with a tracking number.

Prairie Lane uses Australia Post and FastWay Couriers to deliver all our parcels with a Tracking ID supplied by email.

Parcels can be tracked through the Australia Post site: http://auspost.com.au/track/track.html

FastWay parcels can be tracked here: http://www.fastway.com.au/courier-services/track-your-parcel

Your order will be processed within 24-48 hours if placed on a business day.  Delivery to all areas in Australia is within 2-7 Business Days.

These delivery times are an estimate only as we use a third party supplier for all deliveries and as such Prairie Lane cannot be held responsible for late deliveries or loss or damage relating to late deliveries. 

We will email you a tracking ID as soon as your parcel has been posted so that you are able to track your order.

Please note that when shopping during a sale the processing time for your order may be longer - if you do require items urgently please email us shop@prairielane.com.au

 

GIFT VOUCHERS

Gift Vouchers purchased through our online store are valid for a period of 6 calendar months from the date of issue unless otherwise specified. Vouchers can be used on all products storewide - this includes all items which are marked down on sale. Vouchers cannot be used in conjunction with another code or promotional discount.

INTELLECTUAL PROPERTY

All content on this site is the property of Prairie Lane unless specified otherwise. This includes graphics, logos, images, text and site design. The unauthorised use of items listed may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

You may store, print and display the content supplied solely for your own personal use.